It's gone on long enough

For some reason when one moves up from fast food coffee chains to more expensive coffee houses certain differences are immediately apparent. At least as far as the coffee is concerned I see most of these changes as positive. For instance, I do like having some choice when it comes to roast or whether I would like an espresso-based beverage (not that this is a choice I often make). But, unfortunately, there is one coffee-based difference that seems common to many of these operations that I really dislike. For some reason, these places do not add milk or cream to the coffee before it is handed to the patron.

Maybe the most obvious reason for my dislike of this practice is that the pourers routinely leave room in the cup for milk or cream. As someone who takes my coffee black this means that I am being shorted coffee and not making up for it by taking advantage of the available (relatively more expensive) condiments. This is all the more galling as I’m paying more for the pleasure of being shorted coffee than I would pay for coffee at the cheaper fast food coffee places where I’ve never been shorted on coffee just because I like it black.

My second problem with this practice is more of a safety/spillage concern. So instead of handing me a to-go cup of coffee that is ready to consume, this places will hand me unlidded cups of hot coffee. I know that I am unlikely to spill this coffee on myself, but when I am handling multiple flimsy paper cups at the same time I do enjoy the comfort of a lid.

Of course getting a lid for the coffee is usually another issue. Instead of having the lids near the cash register they are usually near the milk, so that those adding milk can grab them when they have done. Of course, if you won’t want milk this means a trek to the milk stand. If a group ahead of you is at the milk stand you may have to wait or contend with other customers ineptly milking and lidding their coffee. Oh, and this area is usually a mess as people have been spilling milk and sugar since opening time. And as a black coffee drinker spilled milk and sugar are exactly what I want to deal with after I have just ordered a beverage without those ingredients.

And if I have ordered a beverage with those ingredients, which only happens when I am ordering for others, I don’t want to have to figure out how much milk or sugar are typically served with coffee. And even if I knew how much were desired, that I have to add the ingredients myself makes life more difficult when placing an order for a group, a process which is relatively straightforward at most fast food coffee shops. And if nothing else, isn’t service what we’re paying for at a place like this?

A final consideration, and though it doesn’t really impact me directly would seem to be of some significance to the milk in coffee segment of the population, is that when cold milk is added to hot coffee (rather than the other way around) more damage is done to the protein in the milk. Put another way, adding coffee to milk means that more of the nutritional benefits of the milk are be passed along to the consumer than if milk is added to coffee. Ironically, the fast food coffee chains typically do it the healthy way.

So given these concerns, and more that I haven’t dealt with, I don’t understand why this trend seems to be spreading. How has there not been a major outcry from the coffee consuming public to end these unsafe and unhealthy practices? This inferior service model must be stopped.