I am not even entirely sure what to make of this, but it is definitely impressive.
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I am curious how many more libraries will adopt similar storage and retrieval systems? Also, I am curious to know how much it cost to implement such a system.
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I don't think they are adopting this system for users, but rather because their print materials are hardly getting any use. This automated closed-stack will only further discourage use of print materials, as there is no browsing capability (unless they've added this as a virtual feature, which I doubt), and would feel like hassle compared to open-stacks, especially if one has to request multiple items. I wonder if the wait time increases during peak periods like end of term.
As "impressive" as this system is, I don't like it at all, as it is for storage rather than use. Imagine putting an item in the wrong bin- one would never see it again!
The loss of browsing ability was something that struck me immediately. If they are using this facility for items that wouldn't have otherwise been inaccessible to browse then this might be not a big loss, but if they are making heretofore open stacks inaccessible then this could definitely be a problem.
I think you might be right about discouraging users, probably those users unfamiliar with academic libraries (i.e. new students) will be particularly discouraged. On the other hand, there may be a set of individuals more inclined to use this service than they would be to actually go and take a book from the shelf.
The issue of congestion will definitely be something to follow. If it starts to routinely take more than 5 minutes they may have problems.
The big fat black lady in this video is sooo southside Chicago!!
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