Reconnected to the World

After close to ten days, Nithum and I finally have an internet connection in our apartment. As one may have guessed, this period of time without such a connection was not intentional. Rather, the process of transferring our account from our old apartment to our current place of residence did not go as smoothly as we expected.

We first noticed that there was a problem when our phone did not work when we plugged it into the socket. Without phone service we expected that our DSL connection would not function properly. Fortunately within a day or two phone service was restored, though we were still not able to access the internet.

After several days and many phone calls later Nithum learned that simultaneous to our move there had been an equipment change and that our old modem would no longer work and that a replacement had been sent. Once acquired, the new modem also failed to work as we had been lead to believe it would. We were then informed that our line had to be checked, something that was to be accomplished within 48 hours.

After about 72 hours we learned that our line had just been checked and that the appropriate repairs had been made. Nithum was then told that after sitting for 19 hours the line would be functional. Fortunately, after about only 6 hours of the line sitting unused we seemed to have internet service.

Time after time Nithum was given timelines and told things that, in retrospect, appear to be complete fabrications. By the end of the experience the things he was told just sounded as though they were being made up by call center employees so that they would not have to deal with providing any actual service.